Merit Travel
General Terms and Conditions  

Merit Travel is a website owned and operated by H.I.S. -Merit Travel Group Inc.  These Terms and Conditions are applicable to all users of this website. By using this website, you agree solely to these Terms and Conditions, as written and listed on this page for this website (Merit Travel). By using this website, you also consent to the Terms laid out in the Merit Travel Privacy Policy. You also agree to the Terms and Conditions of the respective tour company/operator, airline, cruise line, car or hotel or other supplier providing the travel product you are purchasing (e.g. vacation packages, flights, hotel reservations, cruise packages, car rentals, etc.). The Rules and Regulations (or Terms and Conditions) for the tour operator, airline, travel provider and/or other, providing the customer’s selected product are made available during the booking process via a featured link to their Terms and Conditions.

It is the responsibility of the user to read and accept the Terms and Conditions of Merit Travel, hereby known in these Terms and Conditions as Merit Travel and the travel suppliers’ Terms and Conditions, before purchasing travel services through the Merit Travel.  Your completion of purchase signifies your agreement with all terms. We reserve the right to update and/or modify these Terms as required. It is the responsibility of the user to return to this page to review updated versions of our Terms of Use / Terms and Conditions.

If you do not agree to the Terms of Use, please contact us before using, or booking, any reservations through this Website.

Clients of Merit Travel shall be referred to as “the customer”, “the user” or “the traveller” in these Terms and Conditions (also known collectively as “The Agreement”.)

Merit Travel does not assume any liability whatsoever for cancelled flights, flights that are missed, cruises, or flights not connecting due to any schedule changes made by the airlines.

By submitting your transaction online, you authorize Merit Travel to process this reservation with the Supplier on your behalf. Please note the cost of your reservation will be charged to your credit card or payment method directly by the Supplier and/or Merit Travel.   Additional fees (such as baggage, pets, seat selection and service fees, etc.) may be charged separately by the supplier. Merit Travel has the right to charge professional fees for bookings, changes or cancellations with fees from $35.00 – $300 CAD per booking.   All professional fees imposed by Merit Travel and will show as a separate line on the invoice and charged directly from Merit Travel

Merit Travel, a division of H.I.S. -Merit Travel Group Inc., is a licensed travel agency in the province of Ontario, Quebec and British Columbia. As such, it offers the service of providing reservations and travel information, as provided by various third-party suppliers to the customer. Merit Travel works solely in the capacity of an agent and does not set any third-party suppliers’ terms and conditions, payment terms or penalties and cannot change or influence such polices.

Merit Travel is dedicated to protecting the privacy of our users and being open about our policies. Please view our online Privacy Policy for more details at https://merittravel.com/privacypolicy/

Jurisdiction and Legality: Merit Travel is owned and operated by H.I.S. -Merit Travel Group Inc. All purchases are processed according to Ontario regulations. Merit Travel  does not divulge customer information to third parties (outside of travel providers); however, we may do so if required by government or law enforcement authorities, court order, or to protect the rights and/or properties of Merit Travel .  Please see our Privacy Policy; https://merittravel.com/privacypolicy/  for more details.

By completing a Trip Reservation, the customer agrees to receive an email(s) providing information on selected destination and certain information/offers relevant to customers Trip Reservation and destination.  We may also email a guest review form to provide feedback.

In order to duly complete and secure a Trip Reservation, customer needs to use their correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.

 

  1. Airport Check-in & Flight Reconfirmation:
  • Check-in opens at least three (3) hours prior to the flight and can close as early as one (1) hour prior to departure; please check boarding pass for exact time to be at the correct departure gate and allow time for check-in and security to avoid refusal of boarding. For security reasons, all travellers must be present for check-in at the boarding gate. If boarding is denied due to late check-in, traveller will not be entitled to a refund; most airlines will do their best to find the next flight, but this may incur additional cost.
  • Flight Reconfirmation: Flight times are subject to change, including but not limited to the change of equipment, adding and removing of stops and connections. As per the terms and conditions, it is the traveller’s responsibility to reconfirm all flight times 12 – 24 hours prior to departure by contacting your airline or checking the airline’s website.  Every effort will be made to advise you directly.
  • We recommend travellers check the airline website for up to date information of flight details and destination.  Many airlines offer a SMS/text service to notify directly of changes, we recommend you sign up for this service.

 

  1. Baggage Restrictions:
  • Please check the airline(s) web site for up-to-date information (e.g. checked baggage, excess baggage, baggage restrictions, as well as, any weight and carry-on requirements specific to the airline(s). Carry-on items that exceed the allowable amount may be required to be checked in and subject to additional cost by the airline.  In some cases, carry-on items could be refused.
  • For updated information on Government of Canada security requirements please visit the Canadian Air Transport Security website http://www.catsa-acsta.gc.caor travel.gc.ca or phone 905-283-6020 or 1-866-573-3824.

Transport Canada has announced the following restrictions on carry-on baggage.

How to pack your liquids, aerosols and gels:

Containers of liquids, aerosols or gels in your carry-on must be 100 ml/100 grams (3.4 oz) or less.

All containers must fit in 1 clear, closed, resealable plastic bag no more than 1 litre (1 quart) in capacity. The approximate dimensions of a one litre/quart bag are 15.24 cm by 22.86 cm (6 inches by 9 inches) or 20 cm by 17.5 cm (8 inches by 7 inches).

At the screening point, take your plastic bag out of your carry-on and place it in one of the provided trays.

Drink or discard any beverages in containers over 100 ml before pre-board security screening.

Any containers over 100 ml should be placed in checked baggage.

 

Exceptions for liquids, aerosols and gels:  

The following are allowed in your carry-on without a bag and in containers over 100 ml:

If travelling with an infant under two years of age (0-24 months), baby food, milk, formula, water and juice in small containers and reasonable amounts for your itinerary.

Prescription and essential non-prescription medicines.

You must declare all such items at security screening. These items must be removed from carry-on baggage and placed directly into a bin at the entrance of the checkpoint, as additional screening may be required.

Above restrictions are subject to change. For updated information on these or other Government of Canada security requirements please visit the Canadian Air Transport Security website http://www.catsa-acsta.gc.ca or http://www.tc.gc.ca or phone 1-888-294-2202.

 

  1. Seat Selection:
  • Seats are allocated on a first-come, first-served basis, unless arranged prior to departure.
  • Seat Selection may have an additional fee charged by the airline(s). This fee is non-refundable.
  • It is advised to secure your seat in advance if available/offered by the airline. You may contact our customer support desk at 1.866.573.3824 to pre-arrange your seat selection at an additional fee.
  • Change of types of aircraft and airline may affect seat configuration and selection. Merit Travel cannot be held responsible for any seat selection fees that were paid and the seat selected not received.

 

  1. Flights Restrictions:
  • If the traveller’s itinerary mandates a change of airports, the cost of transfers may not be included in the pricing and therefore will be the responsibility of the traveller.
  • Flight reservations are subject to a professional fee. You may see two (2) charges on your credit card statement, the charge for your airline ticket or tour  and the professional  fee(s) charge, processed through Merit Travel.
  • In an effort to find the lowest available price, Merit Travel may offer customers a combination of two one-way tickets instead of a roundtrip ticket. This would result in two separate reservations being made and two separate charges potentially with two different airlines. This reservation would be called a multi segment or combined one-way ticket.
  • Multi segment and combined one-way tickets using same or different airlines;each segment (one-way) is subject to its own rules, restrictions and fees.  If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a traveller to make changes to the other flight(s), the traveller will be responsible for any fees incurred for making changes to the unaffected flight(s).

 

  1. Cancellation/Changes/Refunds: 
  • Cancellations and/or changes may result in a 100% penalty plus an additional Merit Travel cancellation fee. If the supplier allows, some changes may be permitted, for a fee, as per Terms and Conditions of the Tour operator, airline or consolidator.  A written request may be required for any changes or cancellations to a reservation. It is highly recommended that the customer purchase travel insurance for all travellers in order to protect against the loss of the purchase price due to unforeseen circumstances and/or any other covered reason (i.e. force majeure).  No refund will be made for unused travel services or any unused portion of the services. Any changes to your booking are subject to the Terms and Conditions of the tour operator, airline, or cruise line as stated on their website.

 

  1. Car Rentals:  
  • If a car rental is included in the booking, please be aware that car rental companies, and governments in every jurisdiction, determine the minimum age that applies to booking.  If the driver does not meet the minimum age requirement in a particular jurisdiction, the car rental will be denied, and cancellation fees may apply.  Please be aware that you will need a valid driver’s license and, dependent on the country requirements, an international driver’s license. You will also need a valid credit card, and in most cases, it must be in the driver’s name. Some car rental depots will require a deposit over and above any fees already paid.  Taxes, Fees, and any charges incurred locally are unrelated to the payment received by Merit Travel  and is the responsibility of the traveller.  When available, it is recommended to pre-purchase an all-inclusive rate to save money on car insurance and other fees.

 

  1. Children Travelling Alone:
  • Unaccompanied Minor (UM)service ensures that children travelling alone are escorted by airline staff
  • It is the responsibility of the parent to contact the airline directly or Merit Travel to let them know their child will be travelling alone. All details about the Unaccompanied Minor service and the procedures must be reviewed prior to arrival at the airport.
  • It is recommended that children under 18 years of age who are travelling alone or with only one parent/guardian, carry with them a notarized letter of authorization signed by the parent/ guardian who is not traveling or if both parents/guardians are not travelling with the child.

 

  1. Cruise: 

Cruise Line Flights: 

  • If flights are arranged at time of your cruise via the cruise line, most cruise lines do not confirm airlines, routing, dates and times until two or three weeks prior to departure.
  • Merit Travel can offer competitive flights separate from the cruise line. These are subject to a professional fee.  It is always recommended all travellers have insurance to cover any unforeseen schedule changes to flights that results in missed cruise check-in times.

 Cruise Line Departure Times:

  • Cruise lines must adhere to their departure times from each port; please allow sufficient time to get to the port for check-in both on the day the cruise is set to sail along with every port of call. It is recommended to travel the day before your cruise with an overnight in their port of embarkation to ensure plenty of time to check-in. When booking your return flight, ensure to select a flight late enough in the day to allow you to disembark and check-in at airport / security with plenty of time. Any missed flights are not the responsibility of Merit Travel.
  • Cruise Packages include the price of the return flight (to and from the port of call or an airport close by) plus taxes and airport fees, the prices of the cabin reservation and other included cruise vacation related activities, meals, etc. as identified by the cruise line. Extra payments such as drink purchases, onboard gratuities, excursion costs, and/or other are unrelated to the booking price of a Cruise Vacation Package and are not the responsibility of Merit Travel  Pre-paid packages are available for sightseeing tours, beverages, shipboard credits that can save the traveller money.
  • Cruise lines from time to time must change itineraries, skip ports of call or even substitute vessels for safety, weather, or other reasons.  These events are beyond the control of Merit Travel and the cruise lines and are not subject/eligible for compensation or refunds.
  • Please note that several cruise line companies have age restrictions on the main traveller listed on a cabin booking. Ages range from the main traveller being 18 years of age to 21 years of age. Please review the specific terms and conditions for your selected cruise line on details regarding this matter.
  • Prices are based on double occupancy; therefore, prices may vary if a customer is booking a single, triple, quadruple or quintuple occupancy per cabin/stateroom, thus altering the pricing format set out by the tour operator or cruise line. When a cruise price is confirmed (by clicking “Book Now”), the actual price reflecting occupancy changes will then appear.

 

  1. Confirmation and Delivery:
  • After a booking is made, the customer will receive an email confirming the purchase. It is the responsibility of the customer to ensure that all contact information is accurate at the time of booking (including email addresses, phone numbers, etc.) for all travellers. Furthermore, it is the responsibility of the customer to verify that the information on the confirmation email is in accordance with the travel product that they have purchased. If there is a discrepancy between the information on the confirmation email and that of what the customer has booked, the customer MUST contact their travel consultant during our regular business hours (see website for hours) or at 877-341-1777
  • Ticket Delivery   – Important Information: 
  • Electronic tickets (e-tickets) and supporting information will be sent to customer email (the address provided at time of booking) approximately 14 days before your departure date. For bookings made within 14 days of departure, electronic tickets (e-tickets) and supporting information will be sent to customers email within approximately 72 hours of making your booking.  If not received, please check your junk/spam folder or email your travel consultant
  • Review Tickets and Invoice: 
  • Please thoroughly review all invoices, tickets, and itinerary to ensure all dates, times, products are exactly what was requested and that all names are exactly as it appears on traveller(s) valid passport.
  • By providing payment to Merit Travel for travel services, the customer acknowledges that Merit Travel’s and the travel suppliers Terms and Conditions have been reviewed and accepted.
  • If you have booked a cruise, please be sure to fill out any online pre-check-in information required in advance of the departure date.

 

  1. Valid Travel Documentation:
  • For Travel outside of Canada, all Canadian citizens (including infants/children) must carry a valid Canadian passport when travelling abroad. Many countries require the passport to be valid for at least six (6) months after the scheduled date of departure from the last country visited, regardless of the entry requirements of the country. Travellers may also require a visa (transit, business, tourist and otherwise), depending on the country visiting and travellers passports’ country of issue.  The customer agrees that it is their responsibility to ensure that all travellers have the appropriate documentation to gain entry to all applicable destinations and for re-entry back into Canada upon return. Customer confirm that the spellings of all passenger names, entered during the booking process, are how they appear on their legal travel documentation.  If in doubt of any requirements, please contact your Merit Travel consultant.
    • It is strongly recommended that you use the Registration of Canadians Abroad service which provides government officials traveller’s contact information in preparation for an emergency (such as a natural disaster or civil unrest), instructions during emergencies, important changes or updates to the Travel Advice and Advisories for the country for which you registered, and more. To register, please visit; https://travel.gc.ca/travelling/registration.
  • Information on Canadian passport applications is available from the Government of Canada at https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/new-adult-passport.html. If a passport is damaged in any way, passengers may be denied boarding and will be responsible for all costs associated with a new passport and replacement travel arrangements.  For assistance please contact the Government of Canada’s Passport Services at https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/new-adult-passport.html.
  • Merit Travel accepts no liability if travellers are refused entry onto a flight or into any country due to failure to carry the correct and adequate passport, visa, or other travel documents required by the airline, authority, or country, including countries travellers may be transiting through.  This includes all stops or transit made by the mode of transportation booked, even if not exiting the carrier (examples trains, planes, cruise ships, etc.)

 

  1. Credit Card Payment:
  • Customer’s authorization to use customer’s credit card further indicates acceptance of Merit Travel’s Terms and Conditions, and those of the Airlines’/Tour Operators’/Cruise lines/Car Rental and/or Hotel travel services purchased. By providing Merit Travel with authorization to use credit card to pay for travel services, the customer is confirming payment in the full amount of the travel arrangement selected regardless if customer is the traveller or not. Customer agrees a charge back is not a form of customer service dispute.  In the absence of a signature or PIN, customer agrees their acceptance online of all terms and conditions and/or customers verbal giving of credit card information for phone bookings, will act as a full enforceable agreement to pay full amount.
  • Payment:  
  • Full payment is due for online bookings made within 52 days of departure.  Bookings outside of 52 days may be permitted to apply a deposit based on the third-party supplier terms and conditions.  Purchases can be made using Visa, MasterCard or American Express credit cards. In some cases, American Express may not be available as a payment option. International credit cards may not be
  • The credit card holder and/or payer (if payment is in cash tender) or “customer” on the booking is the person with whom Merit Travel  has the contract/agreement to provide travel services and if this person with whom Merit Travel  is liable to.
  • Third party credit card transactions within 21 days may not be confirmed at time of reservation. The reservation will only be confirmed and payment processed when the verification procedure is complete.  Manual verification will be attempted.  Rates and availability are subject to change during the verification process.
  • Please note the billing address and telephone number provided as part of the transaction must be the ones associated with the credit card. If we are unable to validate the billing address or telephone number, the booking may be cancelled with or without prior notice.
  • Pending reservations will be subject to availability and price changes until confirmed and paid in full.
  • In-house charges may be subjected to a 3% credit card fee.

 

  1. Customer Service Issues:
  • Customer must notify their Merit Travel consultant l via e-mail of any customer service issue you may have against Merit Travel or third-party supplier.  Any claim or complaint against Merit Travel or in respect to the Trip Service must be promptly submitted within 25 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 25 days period may be rejected, and the claimant will forfeit the right to any compensation/refund.

Merit Travel will forward all customer service issues to the appropriate third-party supplier (e.g. – tour operator, airline).  Merit Travel cannot be held responsible for services purchased but not received by a third-party supplier but as your retail travel agent, will work to help get a resolution on the customer’s behalf.

 

  1. Departure Taxes:
  • Some countries charge a departure tax at the airport prior to boarding the return flight. This is paid locally and, in some cases, must be paid in local currency. Please refer to travel.gc.ca for applicable fees.

 

  1. Hotel: 
  • Check-in time varies, for most hotels it is 3:00 pm local time and check-out time can be as early as 11:00 am local time, regardless of arrival or departure times. Please refer to suppliers’ hotel accommodation voucher for actual check-in and check-out dates and times as this may differ based on departure and return date. Many hotels offer hospitality areas for customers who may be without their room for some time; however, this arrangement is solely at the discretion of the hotel. Travellers wishing to make arrangements for a late check-out and baggage storage must arrange this service directly with the hotel and charges may apply. We do not accept responsibility for any inconvenience or loss arising from these types of arrangements.
  • Hotels may require traveller to leave a credit card imprint or cash deposit upon check-in to provide security for miscellaneous charges such as telephone calls, mini bar, etc.
  • Even with All-Inclusive plans, there may be additional surcharges for items such as premium liquor, specialty restaurants, spa treatments; these charges are the responsibility of the traveller and must be paid upon check-out.

 

  1. Early Booking Bonus:
  • From time to time, Tour Operators and hoteliers may offer Early Booking Bonus Promotions on select packages which may require final payments to be made PRIOR to the final payment date displayed on the website. The Early Booking Bonus final payment date supersedes the final payment date displayed on the website. To receive the Early Booking Bonus promotional pricing, payment is required on the Early Booking date. Should customers choose to keep the regular final payment date, the Early Booking Bonus pricing will not be honored, and regular pricing will apply.

 

  1. Health:
  • Immunizations may be required to gain entry into certain destinations and/or to gain re-entry back into Canada. Recommended inoculations for travel may change and travellers should consult a local travel medical clinic for current recommendations before departure.  It is each traveller’s responsibility to ensure all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. The traveller is responsible for ensuring that they are up to date with all requirements in this matter.  For information on Canadian requirements regarding provisions on immunizations, passports, visas, etc. please visit travel.gc.ca. It is recommended that travellers contact the destination country’s embassy in Canada with further questions before they depart.
  • Disinfection: Countries reserve the right to disinfect aircraft if there is a perceived threat to public health, agriculture or environment.  The World Health Organization and the International Civil Aviation Organization have approved the following disinfection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft’s interior surfaces with a residual insecticide while passengers are not on board.  For more information see https://tc.canada.ca/en/aviation/commercial-air-services/workplace-health-safety-onboard-aircraft/disinsection-procedures-board-aircraft-large-air-operators.
  • Be sure to read the Terms and Conditions (or Rules and Regulations) of the tour operator, airline or cruise line providing your travel services specifically if a traveller is pregnant or has another medical situation or condition. Different rules may apply to different tour operators, airlines, etc. and certain conditions are beyond the control of Merit Travel.

 

Travelling While Pregnant:

  • In the event a traveller has entered into the 32ndweek of pregnancy, Merit Travel recommends that to carry a letter from traveller’s doctor, stating the pregnancy is uncomplicated and confirming the expected date of delivery. In this letter, the doctor should state that you are in good health, and that (in their opinion) there is no reason why you cannot fly.  Merit Travel strongly recommends you contact the airline in advance of flying to confirm the regulations as outlined in their policy.  Merit Travel is not responsible for either the traveller’s ability to be allowed to board or denied or for any health issues that may arise from travelling while pregnant.
  • Cruise lines will NOT accept travellers who have entered their 24thweek of pregnancy by the beginning of, or at any time during the cruise or cruise tour. A physician’s ‘Fit to Travel’ note is required prior to the sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise. Check the cruise line website prior to sailing to confirm the regulations as outlined in their policy.
  • Merit Travel cannot be held responsible for any refusal of service due to pregnancy or any refunded amounts due to cancellation or trip interruption related to the said pregnancy.

 

COVID-19:  

Some countries may require travellers to undergo a health check prior to boarding/entry and present proof of a negative COVID-19 test. In the event that either an air operator, hotel/resort or cruise line observes any COVID-19 symptoms, the operator may refuse boarding or entry. The traveller may, if in destination, need to self-isolate for a period of 14 days or until a medical certificate is presented that confirms that the symptoms that the traveller is exhibiting are not related to the COVID-19 virus.  The traveller will be responsible for all cost associated if they are required to stay beyond their original departure date due to COVID-19 reasons.  More countries are adding requirements so please be sure to verify what is required prior to your departure.

ZIKA VIRUS UPDATE:         

Canadian travellers visiting affected areas should help protect themselves against Zika virus by taking individual protective measures to prevent mosquito bites, including using insect repellent, protective clothing, mosquito nets, screened doors and windows. There is no vaccine or medication that protects against Zika virus infection. It is recommended that pregnant women and those considering becoming pregnant discuss their travel plans with their health care provider to assess their risk and consider postponing travel to areas where the Zika virus is circulating.

 

  1. Local Customs and Holidays in Your Destination:
  • Please be aware that every country has its own local customs, holidays, holiday closures, etc.  such as Holy Week.  Please check the tourist board website or travel.gc.ca for specific destinations to be aware of any customs or holidays that may affect traveller’s vacation.

 

  1. Hotel Only Reservations:  Pre-paid and Paid Locally
  • All Prices quoted may vary based on current daily exchange rate.
  • Some rates carry special restrictions and conditions, for example no cancellation and non-refundable. Check the relevant product, service, and reservation conditions and details thoroughly for any such conditions prior to making reservation.
  • Any changes to, or cancellation of, a hotel reservation may result in 100% penalties and/or administration fees both from the hotel provider and his-traveljapan.com cancellations fees.
  • Any incidental charges will be charged by the hotel directly and are the responsibility of the traveller upon check-out. Examples: Parking, Phone Calls, Room Service, etc.
  • Hotel rates are based on double occupancy. Charges for extra persons (including children) must be stipulated at the time of booking.
  • Guests must be at least 18 to 25 years of age at time of check-in (depending on individual hotel policy) unless accompanied by a parent or guardian.
  • No refunds for unused nights, including those resulting from delayed check-in or early check-out, will be given.
  • Prepaid hotel reservations will be charged to customers credit card when reservations are completed by the tour operator we use for hotels (e.g., TravelBrands). Some hotel fees, and taxes may still be charged at location. Your Merit Travel consultant will make every effort to provide full details of any of these fees at time of booking.
  • Hotels paid locally may NOT include some applicable hotel taxes and fees in the price shown. Some taxes and any other charges applicable to the hotel stay will be charged locally at time of check out.
  • For any hotel changes and cancellations please contact your travel consultant during our regular business hours at 877-341-1777 or check hotel voucher for alternative contact information.

 

  1. Price Fluctuations:
  • If prices drop after your confirmation before departure, the prices cannot be changed as per terms and conditions of the travel supplier.
  • All prices are subject to change without prior notice. Any changes, by a Third-Party Supplier, in pricing, that may occur before, during or after a purchase, are not the responsibility of Merit Travel
  • All reservations and prices are subject to availability at time of confirmation, and such confirmation will not be made until you have confirmed the booking with your Merit Travel consultant.
  • For Ontario and Quebec residents, in accordance with travel regulations, where there is an increase of more than 7 per cent in the price of services after a deposit has been paid, and such price increase is not a result of an increase in government taxes or a fuel surcharge allowed by the Canadian Transportation Agency, the customer may cancel their booking provided you contact Merit Travel within 7 days of receipt of notice of the increase.

 

  1. Travel Insurance:
  • Merit Travel strongly recommends travel insurance to cover each individual customer against any unforeseen circumstances or medical bills which may occur prior to, during or after your trip. Merit Travel reminds you that government health insurance plans may not cover any or only pay a portion of the expenses incurred for emergency out-of-province hospital or medical services. There are different types of travel insurance packages available.
  • Insurance claims:it is the insured responsibility to contact the insurance company as soon as possible.
  • If charges for an insurance policy are not listed or, an insurance policy number is not noted, you have elected to DECLINE travel insurance. If you would like to purchase travel insurance contact our offices during our regular business hours at 877-341-1777 or contact your Merit Travel consultant directly.
  • Some countries, such as Cuba, have made medical insurance a mandatory requirement for entry. Travellers may be asked to provide proof of medical insurance upon arrival, otherwise you may be required to purchase locally.
  • By making a purchase online or with your Merit Travel consultant, the customer agrees they were offered insurance and accepts all responsibility to any loss of refund, compensation, right to make a claim or expenses incurred before or while travelling if insurance is not purchased.
  • All insurance claim amounts are limited to the amounts outlined within the insurance policy and it is the responsibility of the customer to understand any exclusions, limitations to the policy.

 

  1. Minimum Age:
  • Most hotels, cruise lines and car rentals have a minimum age requirement.  Some cruise lines apply the following: Rules for cruising alone: Passengers must be 21 years old (as of the day the ship sets sail) to travel on their own. Travellers under the age of 21 must travel with a relative or guardian who is at least 25 years old. Groups, such as students, sports, certain age group, may not be permitted at certain hotels during peak seasons example: Reading Week, March Break, Christmas etc.
  • Car rental reservations may have age restrictions.  Information is provided during the online booking process.

 

  1. Special Requests:
  • A special request for a room allocation, adjoining rooms, bed type, airline seating, etc. can be made, but please note that these requests are not guaranteed. Merit Travel cannot be held responsible if not granted by the supplier. Additionally, failure to meet special requests will not constitute as a breach of contract by Merit Travel.
  • Merit Travel cannot guarantee that any request or communication will be duly and timely received/read by, complied with, executed, or accepted by the supplier.

 

  1. Travellers with Special Needs/Requirements:
  • At Merit Travel we value the needs of all our clients if anyone on your booking requires accommodation for accessibility needs. Please request these directly with your Merit Travel consultant who will assist you with notifying the relevant suppliers and making the necessary arrangements, if available.

 

  1. Third Party Suppliers:
  • By purchasing travel services through this Merit Travel, the customer, hereby understands and agrees without modification to the Terms and Conditions listed above.
  • In the nature of Merit Travel being an agent of the travel supplier; Merit Travel has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, travel advisories  or other causes beyond their direct control, and they have no responsibility for any additional expense, theft, labour action, mechanical failure, equipment failure, quarantine, omissions, delays, re-routing or acts of any government or authority. If you have any questions or concerns regarding these Terms and Conditions, please contact us at 877-341-1777
  • Merit Travel, in its capacity as a travel agency, makes arrangements with suppliers who provide travel services such as flights, cruises, hotels, package holidays and car rentals. The services arranged by Merit Travel are subject to the conditions imposed by these individual suppliers, and their liability may be limited by their own tariffs, conditions of carriage, and international conventions.
  • When the customer purchases travel services through Merit Travel they agree to have read and accepted the appropriate third-party supplier’s Terms and Conditions. It is the responsibility of the customer to refer to the appropriate third-party supplier for the Terms and Conditions that are specific to their travel services.
  • Merit Travel does not own, manage, operate or control any vehicle, hotel, resort, cruise ship, restaurant, or other supplier of services, and is not responsible for their acts or omissions. Merit Travel does not guarantee any suppliers’ rates, reservations, connections, scheduling, or protection of personal belongings.
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    This Web Site may contain links to other internet sites which are provided to you for your convenience. Please note that the provision of any links to other internet sites does not constitute an endorsement by Merit Travel of such linked internet sites. All such other internet sites are wholly independent from this Web Site and from Merit Travel, and Merit Travel has no control or power over such other internet sites, including their content.