Merit Travel Terms and Conditions of Website use and booking with travel consultant over the phone.
Users of the Merittravel.com website and our travel professionals shall be referred to as “the customer”, “the user” or “the traveler” in these Terms and Conditions (also known collectively as “The Agreement”.)
Ownership: All the contents within this website are the property of Merittravel.com and/or its third-party suppliers. This website is intended for personal use only and is not to be used for commercial purposes. None of the content found on this website may be reproduced, republished, displayed, distributed, modified, sold, or transferred without the written consent of Merittravel.com. This website is to be used to gather information on travel-related goods and service and to make legitimate purchases and/or reservations. This website may not be used to make any false, fraudulent, or speculative purchases and/or reservations.
Merittravel.com does not assume any liability whatsoever for cancelled flights, flights that are missed, cruises, or flights not connecting due to any schedule changes made by the airlines.
By submitting your transaction online, you authorize Merittravel.com to process this reservation with the Supplier on your behalf. Please note the cost of your reservation will be charged to your credit card or payment method directly by the Supplier and/or Merittravel.com. Additional fees (such as baggage, pets, seat selection and service fees, etc.) may be charged separately by the supplier. Merittravel.com has the right to charge professional fees for bookings, changes or cancellations with fees from $25.00 - $300 CAD per booking when made online or with one of our travel consultants. All professional fees imposed by Merittravel.com will be shown as a separate line on the invoice and charged directly from Merittravel.com. Professional and/or service fees are non-refundable. GST will be added to each fee charged. Any Change, Correction or Cancellation is subject to the Supplier Terms and Conditions.
Referenced below are tables which outline all professional and service fees.
| ADDITIONAL PROFESSIONAL FEES
These will be changed above the regular terms and conditions fees from the supplier.
|New Booking||Per Person|
|Air Only reservations||$100.00 CAD|
|Hotel and Car rentals||$50.00 CAD|
|Pre-packaged Vacations||$100.00 CAD|
|Cruises and Tours||$100.00 CAD|
|Merit Longstays||$75.00 CAD|
|All Other Products – Customized trips||$150.00 CAD|
|Changes and corrections to a file||Per Person|
|Name Correction||$25.00-$300.00 CAD|
|Change of Name||$25.00-$300.00 CAD|
|Change date/hotel/destination||$100.00-$300.00 CAD *per transaction|
|Adding a passenger who affects occupancy and/or room category||$50.00-$300.00 CAD *per transaction|
|When the cancellation is made**|
|Within 24 hours of booking||$50.00 CAD|
|Outside of 24 hours of booking||$100.00 CAD|
*wire transfers will be charge 15$ as this is the banks fee
Responsibility of this Website: As a condition of use for this website, customers purchasing travel product on Merittravel.com certify that they have reached the age of majority in the province of Ontario, 18 years of age, as well as the age of majority in their country, province or state of residence. If a customer is under the age of majority, they must book travel services over the phone and be able to offer live, vocal proof of permission from a valid adult legal guardian and email or fax in a parental consent letter.
Merittravel.com, a division of Red Label Vacations Inc., is a licensed travel agency in the province of Ontario, Quebec and British Columbia. As such, it offers the service of providing reservations and travel information, as provided by various third-party suppliers to the customer. Merittravel.com works solely in the capacity of an agent and does not set any third-party suppliers terms and conditions, payment terms or penalties and cannot change or influence such policies.
By completing a Trip Reservation, the customer agrees to receive an email(s) providing information on selected destination and certain information/offers relevant to customers Trip Reservation and destination. We may also email a guest review form to provide feedback.
In order to duly complete and secure a Trip Reservation, customer needs to use their correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.
Pricing and Content Shown on Merittravel.com:
Currency: Prices displayed on the Merittravel.com website is in Canadian Dollars (unless otherwise stated). Some supplier rates are quoted to Merittravel.com in U.S dollars or other currencies; Merittravel.com will use the exchange rate available at time of quoting. Payments processed at a later date to your credit card may have a different exchange rate than the one calculated at the time of booking, which will be applied either by the supplier or your credit card company. Merittravel.com is not responsible for currency fluctuations; nor does it guarantee the Canadian equivalent of the purchase will be the same, as this is beyond our control.
Some suppliers may require customer to present a cash deposit or valid credit card of one of the travelers to cover additional expenses, including hotel fees paid locally. Any charges or deposits incurred locally are unrelated to the payment received at time of booking and are the sole responsibility of the traveler(s).
Prices may vary if a customer is booking a single, triple or quadruple occupancy per room, thus altering the pricing format set out by the tour operator. When a vacation package, hotel only booking or cruise price is confirmed on the payment page, the actual price reflecting occupancy changes will appear. All provided ratings within this website are not the opinion of Merittravel.com and may be different than the ratings of the various tour operators offered through the Merittravel.com website. Reviews and messages posted on the site are the sole views of the author(s) and do not in any way reflect views expressed on behalf of Merittravel.com.
Transport Canada has announced the following restrictions on carry-on baggage.
Customer must notify Merittravel.com, via e-mail at firstname.lastname@example.org or by mail to the address indicated below*, of any customer service issue you may have against Merittravel.com or third-party supplier. Any claim or complaint against Merittravel.com or in respect to the Trip Service must be promptly submitted within 25 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 25 days period may be rejected, and the claimant will forfeit the right to any compensation/refund.
Merittravel.com will forward all customer service issues to the appropriate third-party supplier (e.g. – tour operator, airline). Merittravel.com cannot be held responsible for services purchased but not received by a third-party supplier but as your retail travel agent, will work to help get a resolution on the customer’s behalf.
* 5343 Dundas Street West, 4th Floor, Toronto, Ontario, M9B 6K5
If you would prefer to arrange travel plans “offline”, please call one of our knowledgeable travel specialists 1-866-341-1777.
Or by mail at:
Privacy Officer Red Label Vacations
5343 Dundas Street West, 4th Floor,