Ed F – Client Testimonial
I have been organizing group trips for 25+ families for more than 10 years. Each year, we plan our vacation with Paul Marner and his team at Merit Travel. There are many travel companies who offer the same product at a similar price. Why do we choose Merit Travel? It is because of their commitment to excellence in customer service. Mr. Marner and his team offer professional, courteous and prompt response to facilitate a smooth and worry free vacation. What really separates Paul from all other service companies is his commitment does not stop even when full payment has been paid. Paul is not satisfied until he confirms the expectations of his customers are met or exceeded. Paul genuinely cares about his customers and in providing a superior service. Mr. Marner has raised the bar in customer service such that all other service industries should strive to emulate. The Harvard Business Review needs to conduct a case study of the business practices of Mr. Paul Marner and his team at Merit Travel to develop a model for all other service industries.
Congratulations on your superior service! I look forward to working with you for many more years.
December 1, 2014
